Unbearably cute: A boy lost his teddy bear on a US flight – so the Southwest Airlines lost and found sent him a new one

No, you’re crying.

When young Grayson lost his favourite teddy bear on a recent Southwest flight to New Orleans in the US, his mother Chrissy Mulligan tried to locate it to no avail. But Southwest had another idea to save the day: Give him a new one!

Mulligan reached out to Southwest on social media in November about the missing bear, only to update that the airline couldn’t find it just before Christmas. “Thank you to all who shared. We were hoping he’d come home for the holidays,” she wrote.

“I received a call last week from a gentlemen at Southwest Airlines lost and found corporate office. He told me the (Facebook) post that I posted on Southwest’s Facebook page caught a lot of attention … Internally they talked about the next steps and came up with an idea to send (Grayson) a Teddy of their own, and also a storyline/adventure on how he was coming to live with Grayson.”

The airline sent him a new bear, along with a picture book about his travels.

“It’s been a busy holiday season here at Southwest Airlines, and I’m almost all done with my work here. Guess what!? I get to come live with you!” the book reads. “I’m so excited about meeting my new best friend. I wanted to share some pictures of what I do at Southwest and my trip to meet you!”

The bear can be seen doing everything from working on the tarmac, inspecting the cockpit and getting the plane ready for passengers. Southwest lost and found

In the last image, he can be seen behind a computer with the caption: “Here I am booking my flight to come live with you. I’m so excited, I can hardly wait!”

Mulligan wrote a thank you message on the airline’s Facebook page.

“You have some very special people who work for this airline, with some of the kindest hearts,” she wrote. “This story alone is adorable! I know Teddy was never found and we know there were so many people involved in finding him and our other post was shared over and over again to try and find him. We were very overwhelmed with the response it received.” read more Southwest Airlines lost property

She also revealed the new bear’s name: Jack.

“Like I’ve said before, there is a reason that heart is part of their logo and displayed everywhere,” Mulligan told USA Today. “In Grayson’s words ‘It’s because they care about people.’ ”

Southwest spokesperson Derek Hubbard told USA Today in a statement: “Ready for a new friend and loving home, our Southwest Airlines teddy bear made his trek across the friendly skies, making sure to document every step of the way. Grayson and his new friend ‘Jack’ have been inseparable ever since.”