Lost something at Airports or in a flight? Click here to report online

Dedicated investigation manager for every successful lost report. We work with more than 15000+ Airports & Airlines lost and found offices worldwide. Increase chance of locating your lost property TODAY.


Airline Lost Your Luggage? Here’s What You Should & Shouldn’t Do

airline lost luggage
airline lost luggage

Nobody wants to deal with lost luggage. It’s inconvenient and time-consuming, but sometimes it just can’t be avoided. When you find yourself stuck without your luggage, there are a few things you can do to speed up a resolution. The more you know, the smoother the recovery of your belongings will be.

US airlines are getting better at looking after luggage

Between 2012 and 2018, the major airlines in the US reported a decrease in the number of lost luggage items per 1,000 passengers. According to data from the US Department of Transportation published by LuggageHero, as of December 2018, Delta Airlines had just 1.55 lost luggage complaints per 1,000 passengers, and United had been able to reduce its luggage complaints by 49%. What does this mean?

Well, essentially it means that airlines are getting more efficient with handling our luggage. It’s getting easier for them to track it and deliver it correctly and on time. That’s not to say that accidents don’t happen.

When things do go wrong with your luggage, follow these steps on what to do about it – and what to avoid.

DO: stay calm

When you turn up in a new place or come back from your holiday or business trip, finding that your luggage is not where it should be can be stressful. You might feel angry and frustrated, but allowing yourself to be overcome by emotions seldom works in your favor.

When you notice your luggage is missing, stay calm, and follow the steps below to begin the process of retracing your missing belongings.

DO: report your lost luggage

Whether your luggage is damaged, delayed, or lost, the very first thing you should do is report the incident to your airline. This can, and should, be done at the airport when you first notice the problem. Look for the lost luggage counter at the airport.

In the UK and with some airlines, you’ll be requested to fill in a Property Irregularity Report (PIR). This information will help your airline trace your delayed or lost luggage and get it back to you as soon as possible. When you fill out the form, make sure you ask for a copy for your records; you might need this in the future.

However, if you leave the airport without filing a report, ensure that you contact your airline directly via phone or email. Provide as much detail as you can about yourself, your journey, and your lost baggage. Do this as soon as possible.

DO: keep your documents

As always, it’s essential to keep relevant documents relating to your lost belongings with you. Not only might you need a copy of your PIR, but retaining your boarding pass and baggage tags could be useful. Any evidence that will help trace your items and link them back to you is a bonus. If you are fortunate enough to have photos of your luggage, make sure you share them with your airline.

What’s more, you might want to check for any receipts that prove you purchased items that are within your baggage. These could be paper receipts or items listed on your bank statements. Again, anything that helps to attribute things to you will help you out in the future. It could be the difference between success and failure in receiving the correct compensation if your baggage is not found or is damaged.

In addition, without your luggage you might need to purchase essential items to see you through the days until your airline responds. Keep receipts of everything that you are buying so that you can claim it from your airline at a later date.

DO: check with your insurance company

Whether or not your airline finds your luggage, you may be entitled to monetary compensation. In the US, the Department of Transportation (DoT) says that passengers can be eligible for up to $3,500 as a maximum baggage liability for domestic flights. They can pay more, but it is not a guarantee.

For international flights, the DoT says airlines can compensate passengers up to $1,780 for lost luggage. Again, they might offer you more, but this is not a guarantee.

In the UK, the Civil Aviation Authority can grant up to £1,000 for lost, delayed, or damaged luggage.

If you’re not happy with the maximum compensation from your airline, then your travel insurance company may be able to offer you more. For this reason, it’s essential to check any insurance policy you may have taken out before your trip. Ensure that you clarify your rights with them for confidence that you are being treated fairly.

DO: stay in contact with your airline

While airlines will do their best to return your luggage to you in a timely and convenient manner, they can get busy. You may not hear from your airlines for a while after you file a report. Make sure that you maintain frequent contact with your airline to keep abreast of any information.

If you find any more information that could be of value to the airline locating your baggage, share it with them. However, also be mindful that your airline will be doing their best for you, and their silence does not mean you have been forgotten.

DON’T: accept your airline’s compensation offer if you are not happy

Your airline may issue you with financial compensation in addition to or in lieu of locating your luggage. How much they award you will be calculated based on cost-estimates for your inconvenience and whether your luggage has succumbed to damage.

However, if you are not happy with your compensation, you are allowed to raise a complaint with the relevant body. The DoT says that it can enforce action on airlines who unfairly treat their customers.

Other things to note

When it comes to lost baggage, it’s worth researching to ensure that your case is being handled properly. Interestingly, different countries have different laws about the classification of luggage and customer rights. In the US, for example, an airline is considered to have lost luggage if it is not with its owner between five and 14 days. By contrast, the UK states that airlines have 21 days to return their customers’ luggage. For other countries, this deadline will vary.

If you follow these steps when your luggage goes missing, you’ll hopefully be able to quickly and effectively get your luggage returned to you. Do you have any additional tips for lost luggage?


Lost something at Airport or in a flight? Click here to report online

Dedicated investigation manager for every successful lost report. We work with more than 15000+ Airports & Airlines lost and found offices worldwide. Increase chance of locating your lost property TODAY.

Latest Post

No compensation after B.C. man says WestJet failed to deliver luggage to London
Lost Luggage Troubles? How United Airlines Works to Solve the Issue
Denver International Airport gears up for Surge in Spring Break travelers
https://airport-lost-and-found.com/800580-online-speed-dating/
top 5 dating apps in canada
dating app for black people
https://airport-lost-and-found.com/873472-dating-site-fish/
Chicago Midway Airport’s Melody of Rediscovery
Dubai Airport’s Tales of Rediscovery
Sydney Airport’s Unseen Heroes
Rediscovering Memories at Orlando Airport
frequent traveler and misplaced story
Threads of Reunion: Lost and Found Treasures at Istanbul Airport
A Tale of Rediscovery at Ryanair
lost and found story of bag at Atlanta Airport
American airlines lost luggage helping guide
Beacon of Hope for Travelers Who’ve Lost Their Luggage in United Airlines
The journey to reuniting passengers with their lost belongings
Pilot reunites girl with lost doll from halfway around the world
Lost Property at Ryanair: Reuniting You with Your Belongings
JFK Airport Lost and Found: Retrieving Lost Treasures with Ease
5 Florida Airports Rank As Worst For Lost Luggage In US
SAA flight came close to stalling at high altitude – incident report
When an airline made his bag disappear, a magician bought another plane ticket just to get back in the airport and track it down with an Apple AirTag — and found it sitting right on the tarmac.
Remarkable Reunion: Ring Lost & Found 79 Years Later in Maine
Forbes Advisor ranks JFK Airport as worst for lost and damaged luggage
This Is the Airport Most Likely to Lose or Damage Your Baggage, Per Recent Study
Lost luggage: Best ways to get reimbursed by airlines
Untitled
Sydney Airport lost property auction returns with thousands of items up for grabs
Which airports and airlines are the worst when it comes to lost luggage? Here’s what we found
Packers’ running back says necklace with father’s ashes lost in endzone was found
Cargo handlers arrested for stealing gold bars at Los Angeles International Airport, prosecutors say
Couple claims Southwest Airlines lost, damaged man’s dialysis machine
Frontier Airlines lost and found is accused of theft again; Niles jeweler’s $50K claim still pending
American Airlines mishandled and lost more luggage than any carrier last year
Southwest airlines work hard to return your lost items
How Delta Air lines is trying to fix the problem of lost and delayed luggage
LOST AND FOUND American Airlines is ‘reimbursing passenger for lost luggage after she spotted her clothes being sold on Facebook’
A boy left his Buzz Lightyear inside a plane. A ramp agent made it his mission to reunite them.
Bracelet appearing to hold loved one’s ashes found at Hobby Airport lost and found. Can you help find its owner?
Better late than never: Missing since Christmas, lost cat rescued at New York’s by LaGuardia airport lost and found authorities
A Delta flight attendant is seeking a lost stuffed animal’s owner for a ‘Christmas miracle’ reunion
Leave your phone on the plane? Here’s how lost and found works at Miami, Broward airports
Swae Lee Is Offering $20,000 For Lost Hard Drive That Contains All Of His Songs
Heathrow Airport wins court backing for third runway
Precious painting, lost at German airport, found at dumpster
Auckland Airport lost property sparks hunt for toy’s missing owner
Sydney Airport auctioning hundreds of lost property items for charity
Valuable painting lost at Duesseldorf airport found in dumpster
DFW Airport lost and found department reunites a lost dog with his family after canine wanders 30 miles from home
Philadelphia Airport; a complete tour guide for travelers
Hopkins Airport lost and found and Local woman finds locket with ashes in a parking lot, looking for owner
American airlines lost and found contact details
McCarran Airport Lost and Found surplus auctions to be hosted online
Virgin Atlantic lost and found names passenger hand luggage item most frequently lost in cabin
CBS News reporter helps owner find $40,000 in lost jewelry at Dallas airport lost and found
LUGGAGE CHAOS MMA fighter Curtis Dodge relieved after lost luggage located after American Airlines lost and found from Dublin ahead of pro debut
Lufthansa lost and found launches solution for contactless lost baggage claims
Visitors to the annual Pittsburgh Airport lost and found auction Saturday pore over jewelry and other items.
A unicycle, a Nasa camera and SHRUNKEN HEADS: The wackiest of unclaimed airline luggage over the last 50 years
Traffic down 62.9% in Aug. at Puerto Rico’s LMM; Luis Muñoz Marín Airport lost and found service unveiled
Taiwan’s EVA Air lost and found Reshuffles Boeing 787 Order
TSA Agent Saves The Day After Wedding Dress Was Lost At Newark liberty Airport lost and found
Adorable pup ‘Ginger,’ lost for 2 days at john f kennedy airport lost and found, gets emotional reunion with owner
Travellers left behind nearly one million dollars at US airport checkpoints last year Pittsburgh Airport lost and found
Lost toy dog returns home with help of Cincinnati/Northern Kentucky Airport lost and found
6-year-old reunited with lost stuffed-animal at St. Pete-Clearwater Airport lost and found
Dubai Airport lost and found police return lost items to tourists from UK, Saudi Arabia and Kuwait to their countries
Cincinnati/Northern Kentucky Airport lost and found wants to return this stuff animal
Air New Zealand lost and found flight attendant loses ERA case against airline
TSA LOST AND FOUND CONTACT NUMBERS
What happens to unclaimed items found at DFW Dallas Airport lost and found?
Hong Kong Airport lost and found
Airline Lost Your Luggage? Here’s What You Should & Shouldn’t Do
Lost something at Seattle-Tacoma International Airport lost and found?
Tons of Valuable Items are Left Behind at London Heathrow Airport Lost and Found
Reclaiming lost items at los angeles international airport lost and found
Chicago O’Hare Airport Lost and Found
Hartsfield–Jackson Airport Lost and Found attracts $75,000 at auction
HARTSFIELD-JACKSON ATLANTA INTERNATIONAL AIRPORT LOST AND FOUND
JFK AIRPORT LOST AND FOUND
JOHN F. KENNEDY INTERNATIONAL AIRPORT LOST AND FOUND
Air Canada CEO sees ‘darkest period’ in aviation history
McCarran airport lost and found reduces operation hours at security checkpoints
TSA Staff Open Pantry at Reagan Washington for Airport Colleagues
There’s Actually A Store In Alabama That Sells Unclaimed Airport Baggage
Lost your luggage: What to do when you lose bags on airline
Changi Airport’s virtual assistant seeks to make air travel stress-free
Corona: Germany Lost 6 million ordered masks in Kenya Airport lost and found
The weirdest and most wonderful things left behind in Uber cars last year
Dubai Police return Dh50k to man just minutes before he was due to board flight
Popular Clark County surplus auction to take place this month
Unbearably cute: A boy lost his teddy bear on a US flight – so the Southwest Airlines lost and found sent him a new one
How to avoid airport security delays during the holidays
Cyprus complains after EasyJet lost luggage ends up at airport in north
Clark County to host largest surplus auction of the year
Stansted Airport lost property lands on list of worst in the UK for lost luggage
Flyers bemoan AirPods lost on an airplanes- Delta Air Lines lost and found
First day in America, visitor loses $3,000 in Peoria lost and found— and gets it all back