Which airports and airlines are the worst when it comes to lost luggage? Here’s what we found

ATLANTA — After the airline meltdown around Christmas time, Southwest Airlines said “we have returned virtually all of the bags” that were lost in the chaos. The airline’s CEO confirmed that news in a message that went out to Southwest travelers last week. Southwest Airlines, the largest domestic airline in the U.S., canceled more than… Continue reading Which airports and airlines are the worst when it comes to lost luggage? Here’s what we found

Couple claims Southwest Airlines lost, damaged man’s dialysis machine

PHOENIX — Sheila and her husband Vernon planned to spend a week fishing in Arkansas. It was one of the few hobbies her husband can still do after becoming reliant on a dialysis machine. However, Sheila said the relaxation she was hoping for was dashed before she even left Phoenix’s airport. “The stewardess looked at… Continue reading Couple claims Southwest Airlines lost, damaged man’s dialysis machine

Southwest airlines work hard to return your lost items

As a recent NerdWallet study points out, the amount of luggage lost by airlines spikes during the holiday travel season. But passengers do their fair share of losing things on airplanes and in airports year-round. In 2011, for example, the lost-and-found department at Portland International Airport (PDX) logged nearly 16,000 misplaced objects. So far this… Continue reading Southwest airlines work hard to return your lost items

A boy left his Buzz Lightyear inside a plane. A ramp agent made it his mission to reunite them.

midway airport

From the back seat of a rental car, a concerned 2-year-old boy repeatedly asked his parents the same question: “Where’s Buzz?” Ashley Davis frantically sifted through the family’s luggage in search of her son Hagen’s beloved Buzz Lightyear action figure. It was nowhere to be found. Hagen was distraught. “To Hagen, it was the end… Continue reading A boy left his Buzz Lightyear inside a plane. A ramp agent made it his mission to reunite them.

Unbearably cute: A boy lost his teddy bear on a US flight – so the Southwest Airlines lost and found sent him a new one

istanbul airport lost and found

No, you’re crying. When young Grayson lost his favourite teddy bear on a recent Southwest flight to New Orleans in the US, his mother Chrissy Mulligan tried to locate it to no avail. But Southwest had another idea to save the day: Give him a new one! Mulligan reached out to Southwest on social media… Continue reading Unbearably cute: A boy lost his teddy bear on a US flight – so the Southwest Airlines lost and found sent him a new one

Custodian accused of stealing guitar left at Jacksonville Airport lost and found Christmas Day

Jacksonville International Airport lost and found

JACKSONVILLE, Fla. – A 68-year-old custodian at Jacksonville International Airport lost and found found a $2,500 guitar left behind a seat near the Southwest airlines lost and found baggage claim area on Christmas Day and took it, according to the Jacksonville Sheriff’s Office. Ike Pernell was arrested that night and charged with grand theft. According… Continue reading Custodian accused of stealing guitar left at Jacksonville Airport lost and found Christmas Day

What happens to lost items at the airport

CINCINNATI, OH (FOX19) – With the hustle of holiday travel, reports of mishandled luggage and lost items at airports spike according to a NerdWallet study. In the month of December between 2008 and 2011, NerdWallet found items were lost at a 30 to 35 percent higher rate than the rest of the year. When it… Continue reading What happens to lost items at the airport