Air China Lost and Found

Lost something onboard a flight? File your lost report online. click here to report online

Air China Limited is the flag carrier and one of the major airlines of China, with its headquarters in Shunyi District, Beijing. Air China’s flight operations are based at Beijing Capital International Airport. In 2015, the airline carried 90 million domestic and international passengers with an average load factor of 80%.Air China was established and commenced operations on 1 July 1988 as a result of the Chinese government’s decision in late 1987 to split the operating divisions of Civil Aviation Administration of China into six separate airlines: Air China, China Eastern, China Southern, China Northern, China Southwest, and China Northwest.[4] Air China was given chief responsibility for intercontinental flights and took over the CAAC’s long haul aircraft and routes.

Please contact information desk for more details of lost and found items. Airline information desk is mostly located at the arrival gate of the Airport terminal.

Property Country Airport
One white scarf and one dark blue and red scarf China Beijing Capital International - PEK
black leather passport wallet United States John F Kennedy International - JFK
13 inch Macbook Air with pink case United States Los Angeles International - LAX
Dark Grey Jacket, North face, large, double China Beijing Capital International - PEK
KINDLE E-READER in purple case China Beijing Capital International - PEK
Black metal ray ban sunglasses China Beijing Capital International - PEK
Long two tone scarf, khaki and mustard colours Australia Sydney West - SWZ
Book "All the things I have done" United States Los Angeles International - LAX
White hat United States Los Angeles International - LAX
Wallet China Beijing Capital International - PEK
Gray back pack, inside was my wallet, Car keys China Beijing Capital International - PEK
Neck pillow compacted in a grey bag United States San Francisco International - SFO
Umbrella United States Los Angeles International - LAX
Ipad mini United States John F Kennedy International - JFK
Bose noise cancellation earphone in black pouch China Korla - KRL
Hua Wei white cell phone United States Los Angeles International - LAX
LG G4 cell phone China Beijing Capital International - PEK
Truck key with ohio state keyring... China Beijing Capital International - PEK
Dell Laptop Singapore Changi International - SIN
iPad mini with Red iguy protector Philippines Manila Ninoy Aquino International - MNL
A5 polybag with plastic samples inside Sweden Arlanda - ARN
Blue casual sports coat China Beijing Capital International - PEK
Jackson GUITAR in BLACK SKB HARD CASE China Beijing Capital International - PEK
Bose echo canceling ear buds United States International - ALI
sun glasses United States Los Angeles International - LAX
I Pad 2 Silver with black leather cover China Igiugig - IGG
Luggage Canada Vancouver International - YVR
Car key for VW with additional 3 keys China Shanghai Hongqiao international - SHA
Canon Rebel 3i EOS 600D/zoom lens,Panasonic Lumix China Xiaoshan International - HGH
wallet China Beijing Capital International - PEK
Ladies wrist watch with golden strap, brownglove. Singapore Changi International - SIN
Elephant statue holding a baby elephant United States San Francisco International - SFO
Retainer Appliance worn over your teeth United States John F Kennedy International - JFK
Brown Samsonite hard case suitcase with a red lock China Beijing Capital International - PEK
IPOD IN BLACK LEATHER CASE AND ORANGE EARPHONES United Kingdom Westover ARB/Metropolitan - CEF
Black Leather Jacket - Wheel & Dollbaby Seat 50A Australia Tullamarine International - MEL
Small yellow notebook, archaeology notes China Beijing Capital International - PEK
Kindle Thailand Suvarnabhumi Bangkok International - BKK
Ricoh 35mm film camera in black leather case China Beijing Capital International - PEK
Red Fuji Camera United Kingdom State - GOL
Red Fuji camera United Kingdom London Heathrow - LHR
7 inch Amazon Fire Tablet in black and grey case. United States San Francisco International - SFO
Galaxy S2 watch white United States Los Angeles International - LAX
USB memory stick with brass attachment China Beijing Capital International Airport - BJS
External USB Harddrive China Shanghai Pu Dong International - PVG
Phone drivers licence credit cards United Kingdom London Heathrow - LHR
Silver HP laptop United States Newark Liberty International - EWY
iPod touch 128GB Gray serial number CCQRC05HGM1C China Beijing Capital International Airport - BJS
Partial teeth retainer China State - GOL
A red glasses case with 13 Nintendo Games China Beijing Capital International - PEK

Frequently Asked Questions

All security professionals and airlines staff are required to return found items to the lost & found office. These items are securely managed through a technology-enabled database, ensuring every detail is recorded. Rest assured, anything you misplace is in safe hands

Getting lost item back from Airport and Airlines is much easier now. Directly contact the lost and found department or file an online claim now

Of course! When we locate your lost item, we request you to submit relevant documents to verify ownership.There are many fake claims daily. Once the verification is complete, we promptly return found item to you.

In most cases, commuters do not live near the airport. When this happens, we ship the found item to the address shared by user. The shipping cost is already included in the lost and found service fee.

Once you successfully report your lost item and complete the payment, we provide you with a unique User ID and Password to track the status of your lost item. You also get a dedicated account manager who regularly send you update about the search.

With an industry-leading 82% success rate, we specialized in locating lost items at airports and airlines. Our advanced technology, CCTV footage and public listing system maximize the chances of recovery. In the many event that we are unable to find your item, we guarantee a full refund. We have a no question ask refund policy for any reason

Airport and Airlines charges a penalty to return any properties found at their premises. Fee includes this penalty charges to the commuters. We use world leaders to process your payment.Payment systems used by Paypal are 128 bit secured. There is no chance of any misuse of your card

Testimonials

How It Works

Here's what we are going to do on your behalf after you submit a claim so you can be reunited with your item.

1

As soon as

You submit a claim

Initiate a claim by providing details of the item and its last known location. A case file is established. The case is formed utilizing the information you’ve provided. Your case will be assigned to a skilled lost and found specialist who will be also your account manager.

2

We immediately

Start investigating

We analyze the information received from you and make sure that we have all the relevant data to speed up the search process. We conduct an in-depth search across all relevant local lost and found database. All pertinent locations are informed, we record reports and issue notifications to all relevant parties that could aid in locating your lost item.

3

On a regular basis

We provide updates

We maintain continuous contact with the relevant locations at Airport to provide you with timely updates about the status of your lost item inquiry. Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.

4

Finally

We find and organize retrieval

When finding your lost item, you will be promptly informed of its precise location. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.

We have associates all over the world

We work closely with thousand's of airports and airlines worldwide, using specialized knowledge to locate your belongings across all possible locations.