Air China Lost and Found

Lost something onboard a flight? File your lost report online. click here to report online

Air China Limited is the flag carrier and one of the major airlines of China, with its headquarters in Shunyi District, Beijing. Air China’s flight operations are based at Beijing Capital International Airport. In 2015, the airline carried 90 million domestic and international passengers with an average load factor of 80%.Air China was established and commenced operations on 1 July 1988 as a result of the Chinese government’s decision in late 1987 to split the operating divisions of Civil Aviation Administration of China into six separate airlines: Air China, China Eastern, China Southern, China Northern, China Southwest, and China Northwest.[4] Air China was given chief responsibility for intercontinental flights and took over the CAAC’s long haul aircraft and routes.

Please contact information desk for more details of lost and found items. Airline information desk is mostly located at the arrival gate of the Airport terminal.

Property	Country	Airport
Beat headphone	Canada	Vancouver International - YVR
Canon IXUS 140	China	Beijing Capital International - PEK
Bose head phones	Germany	Frankfurt Am Main International - FRA
red new nintendo 3ds in a black protective case with games	United States	Newark Liberty International - EWY
Hearing aids in case marked LEB	Thailand	Suvarnabhumi Bangkok International - BKK
Bose earphones	United Kingdom	London Heathrow - LHR
ipad mini in a blue case	China	Beijing Capital International - PEK
Inside a Red Case - Apple Laptop	China	Beijing Capital International Airport - BJS
Samsung smart phone - white	Japan	Tokyo Haneda International - HND
A manuscript (document) in word clipped together	United States	Los Angeles International - LAX
a book	Singapore	Changi International - SIN
iPad mini	Vietnam	Tan Son Nhat International - SGN
iphone 6 space grey in a black case	China	Beijing Capital International - PEK
Canon camera and case	Japan	Tokyo Haneda International - HND
Kindle in a green case	China	Beijing Capital International - PEK
Apple iTouch, white with gold trim	India	Indira Gandhi International - DEL
Gucci Glasses in a pink / purple Monsoon Case	Australia	Sydney - SYD
HP laptop (14', champagne cover)	United Kingdom	London Heathrow - LHR
gold iPod in a pink and blue case	China	Beijing Capital International Airport - BJS
EYE GLASS WITH PROGRESSIVE LEN (Photo Grey)in case	China	Beijing Capital International - PEK
Camera Pentax K30 in case camera with Sd card	Australia	Melbourne International - MEL
gopro hero 3+ silver	United States	Newark Liberty International - EWY
Small green plastic case containing iPhone	United Kingdom	London Heathrow - LHR
Black suitcase with orange and silver ribbon	China	Beijing Capital International - PEK
Grey thin zippered womens sweatshirt with Ithaca beer logo	United States	Los Angeles International - LAX
Sony e-book reader white, with cover	China	Beijing Capital International - PEK
Samsung Note 3 hand phone with black cover	China	Chengdu Shuangliu International - CTU
Lenovo yoga pro 3 laptop	China	Beijing Capital International - PEK
BI-FOCAL EYE GLASS WITH PROGRESSIVE LENS IN CASE	China	Beijing Capital International - PEK
Grey DKNY jacket	Australia	Sydney - SYD
iPad 2 in a black cover	France	Paris Charles De Gaulle - CDG
backpack	United States	Newark Liberty International - EWY
long prayer bead with buddha head attached	United States	Los Angeles International - LAX
brown paper carrier bag with gifts	China	Baiyun - CAN
Pentax Optio WG-3 underwater camera (black/grey)	China	Beijing Capital International Airport - BJS
Ipad with Blue cover	United States	San Francisco International - SFO
Black jacket	Switzerland	Geneve-Cointrin - GVA
Gray-white colored women's coat, Esprit brand	China	Beijing Capital International - PEK
Blue ipad mini	Hong Kong	Hong Kong International - HKG
Iphone 5 (Black) mobile phone	China	Beijing Capital International Airport - BJS
Bose headphones and iPod in black case	Mongolia	Chinggis Khaan International - ULN
IPhone 4	United States	Los Angeles International - LAX
IPhone	United States	Los Angeles International - LAX
Camera and Camera bag - Canon	Mongolia	Chinggis Khaan International - ULN
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Frequently Asked Questions

All security professionals and airlines staff are required to return found items to the lost & found office. These items are securely managed through a technology-enabled database, ensuring every detail is recorded. Rest assured, anything you misplace is in safe hands

Getting lost item back from Airport and Airlines is much easier now. Directly contact the lost and found department or file an online claim now

Of course! When we locate your lost item, we request you to submit relevant documents to verify ownership.There are many fake claims daily. Once the verification is complete, we promptly return found item to you.

In most cases, commuters do not live near the airport. When this happens, we ship the found item to the address shared by user. The shipping cost is already included in the lost and found service fee.

Once you successfully report your lost item and complete the payment, we provide you with a unique User ID and Password to track the status of your lost item. You also get a dedicated account manager who regularly send you update about the search.

With an industry-leading 82% success rate, we specialized in locating lost items at airports and airlines. Our advanced technology, CCTV footage and public listing system maximize the chances of recovery. In the many event that we are unable to find your item, we guarantee a full refund. We have a no question ask refund policy for any reason

Airport and Airlines charges a penalty to return any properties found at their premises. Fee includes this penalty charges to the commuters. We use world leaders to process your payment.Payment systems used by Paypal are 128 bit secured. There is no chance of any misuse of your card

Testimonials

Stephanie Lo

I’m so thankful to ALF Inc. I got my lost bags back within hours of losing it. The website was quick and easy to use. Assistance was very professional and response time quick. Highly recommend!”

Lina Killeen

I lost my official laptop in the security check box while going to board a plane on Heathrow Airport. But found my laptop in only 2 days after reporting it on site

Sam Thomas

Forgot my iPad Mini in the seat pocket of an United Airlines Flight going to New York. After 10 days of disappointment from Airlines lost and found Department, I filed a claim to website and the result is my lost ipad mini is back in my hands. Cheers!!!.Highly recommended.

Tom Yong

Being a businessman, I am destined to travel a lot. Last week while I rushed to catch my flight, I happened to drop my iPad at Bangkok airport.My brother advised me to place my case here. Would you believe, I received my iPad unharmed within thirteen days. Connected with more than ten thousand different airports across the globe, their probing network does serve your needs in the most appropriate way :)

Neha Mishra

My Husband lost his wallet during the security check at Sky Harbour Airport… and noted it only by arriving at the hotel in New York .that was a shock.. because during traveling you have more documents in a wallet as at home. So have been so lucky to found your organisation with very very helpfull staff ! We will never forget this support !

How It Works

Here's what we are going to do on your behalf after you submit a claim so you can be reunited with your item.

As soon as

You submit a claim

Initiate a claim by providing details of the item and its last known location. A case file is established. The case is formed utilizing the information you’ve provided. Your case will be assigned to a skilled lost and found specialist who will be also your account manager.

We immediately

Start investigating

We analyze the information received from you and make sure that we have all the relevant data to speed up the search process. We conduct an in-depth search across all relevant local lost and found database. All pertinent locations are informed, we record reports and issue notifications to all relevant parties that could aid in locating your lost item.

On a regular basis

We provide updates

We maintain continuous contact with the relevant locations at Airport to provide you with timely updates about the status of your lost item inquiry. Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.

Finally

We find and organize retrieval

When finding your lost item, you will be promptly informed of its precise location. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.

We have associates all over the world

We work closely with thousand's of airports and airlines worldwide, using specialized knowledge to locate your belongings across all possible locations.