As further evidence of the drive toward contactless operations at airports, Lufthansa Group has launched a completely contactless system for passengers to report delayed baggage, thus avoiding long queues at busy baggage service counters or offices. The system harnesses supplier SITA’s WorldTracer solution, with the company noting that during early trials it had proved popular… Continue reading Lufthansa lost and found launches solution for contactless lost baggage claims
Tag: Lufthansa lost and found
Lufthansa to introduce touchless bag drop, mobile baggage reports and instant compensation as baggage-focused investment continues
Baggage mishandling has long been a thorn in the side of the airline industry and while big improvements have been made in recent years – SITA’s 2015 Baggage Report highlighted a 61.3% reduction in the mishandled bags rate since 2007 – there is still a long way to go to completely ease the anxiety passengers… Continue reading Lufthansa to introduce touchless bag drop, mobile baggage reports and instant compensation as baggage-focused investment continues