Mexico City Airport Lost and Found

Lost something at Mexico City Airport? File your lost report online. click here to report online

Mexico City International Airport (Spanish: Aeropuerto Internacional de la Ciudad de México, AICM); officially Aeropuerto Internacional Benito Juárez (Benito Juárez International Airport) (IATA: MEX, ICAO: MMMX) is an international airport that serves Greater Mexico City. It is Mexico’s and Latin America’s busiest airport by passenger traffic and aircraft movements. The airport sustains 35,000 jobs directly and around 15,000 indirectly in the immediate area. The airport is owned by Grupo Aeroportuario de la Ciudad de México and operated by Aeropuertos y Servicios Auxiliares, the government-owned corporation, which also operates 22 other airports throughout Mexico In recent years Toluca Airport has become an alternate airport.

For lost and found items at terminal-1 please contact +52 55 2482-2289 and for terminal-2 please contact +52 55 2598-7169


Property Country Date
2019 MacBook Pro Model A2141, S/N C02FJ003MD6T Mexico Nov 11,2023
Prescription Glasses Mexico Oct 25,2023
Dji mini pro 3 drone in small black bag Mexico Sept 11,2023
Black Wallet with my initials LH in gold Mexico Apr 13,2023
Mauboussin prescription sunglasses Mexico Feb 28,2023
Canon Lens 85mm f1.2 (Camera Lens) Mexico Oct 7,2022
S21 SAMSUNF CELL PHONE, GRAY NECK PILLOW Mexico Oct 22,2022
Grey shawl Mexico ,2021
A Black Bag with a Beige Wallet inside and magnet Mexico Jun 3,2022
Green Card and Vaccination card Mexico May 29,2022

Frequently Asked Questions

All security professionals and airport staff are required to return found items to the lost & found office. These items are securely managed through a technology-enabled database, ensuring every detail is recorded. Rest assured, anything you misplace is in safe hands

Getting lost item back from Airport and Airlines is much easier now. Directly contact the lost and found department or file an online claim now

Of course! When we locate your lost item, we request you to submit relevant documents to verify ownership.There are many fake claims daily. Once the verification is complete, we promptly return found item to you.

In most cases, commuters do not live near the airport. When this happens, we ship the found item to the address shared by user. The shipping cost is already included in the lost and found service fee.

Once you successfully report your lost item and complete the payment, we provide you with a unique User ID and Password to track the status of your lost item. You also get a dedicated account manager who regularly send you update about the search.

With an industry-leading 82% success rate, we specialized in locating lost items at airports and airlines. Our advanced technology, CCTV footage and public listing system maximize the chances of recovery. In the many event that we are unable to find your item, we guarantee a full refund. We have a no question ask refund policy for any reason

Airport and Airlines charges a penalty to return any properties found at their premises. Fee includes this penalty charges to the commuters. We use world leaders to process your payment.Payment systems used by Paypal are 128 bit secured. There is no chance of any misuse of your card

Testimonials

How It Works

Here's what we are going to do on your behalf after you submit a claim so you can be reunited with your item.

1

As soon as

You submit a claim

Initiate a claim by providing details of the item and its last known location. A case file is established. The case is formed utilizing the information you’ve provided. Your case will be assigned to a skilled lost and found specialist who will be also your account manager.

2

We immediately

Start investigating

We analyze the information received from you and make sure that we have all the relevant data to speed up the search process. We conduct an in-depth search across all relevant local lost and found database. All pertinent locations are informed, we record reports and issue notifications to all relevant parties that could aid in locating your lost item.

3

On a regular basis

We provide updates

We maintain continuous contact with the relevant locations at Airport to provide you with timely updates about the status of your lost item inquiry. Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.

4

Finally

We find and organize retrieval

When finding your lost item, you will be promptly informed of its precise location. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.

We have associates all over the world

We work closely with thousand's of airports and airlines worldwide, using specialized knowledge to locate your belongings across all possible locations.