Singapore Airlines Lost and Found

Lost something in Singapore Airlines? File your lost report online. click here to report online

Singapore Airlines (SIA or SQ) is the flag carrier airline of Singapore, with its hub at Singapore Changi Airport. Notable for using the Singapore Girl as the central figure in its corporate branding, it has been ranked as the world’s best airline by Skytrax four times and has consistently topped Travel & Leisure’s best airline rankings for more than 20 years.[3][4] The airline’s slogan is “A Great Way To Fly”.[5]

Singapore Airlines Group currently has more than 20 subsidiaries, including many airline-related subsidiaries. SIA Engineering Company handles maintenance, repair, and overhaul (MRO) business across nine countries, with a portfolio of 27 joint ventures, including with Boeing and Rolls-Royce. Singapore Airlines Cargo operates SIA’s freighter fleet and manages the cargo-hold capacity in SIA’s passenger aircraft.[6] Scoot, a wholly owned subsidiary, operates as a low-cost carrier.

Ranked as a 5-star airline by Skytrax for the last 2 decades, Singapore Airlines was the launch customer for the Airbus A380 – the world’s largest passenger aircraft – as well as the Boeing 787-10 and the ultra-long-range version of the Airbus A350-900. It ranks amongst the top 15 carriers worldwide in terms of revenue passenger kilometers,[7] and is ranked tenth in the world for international passengers carried.[8] Singapore Airlines was voted as the Skytrax World’s Best Airline Cabin Crew 2019.[9] The airline also won the second and fourth positions as the World’s Best Airlines[10] and World’s Cleanest Airlines respectively for 2019.[11]

Property	Country	Airport
White Samsung Galaxy phone, no sim card - Seat 65H	Australia	Melbourne International - MEL
Engraved 'grandad 04-01-2012' ball pen 12mm dia	United Kingdom	London Heathrow - LHR
Prescription glasses in black case	Singapore	Changi International - SIN
OPPO Mobile Phone	Australia	Sydney - SYD
Tiffany silver bracelet	Australia	Tullamarine International - MEL
Prescription glasses, multifocal, transitions lens	Singapore	Changi International - SIN
Prescription sunglasses & case, croc skin belt	Singapore	Changi International - SIN
Prescription glasses	Singapore	Changi International - SIN
Kindle Paperwhite	Singapore	Changi International - SIN
Kindle paperwhite	Singapore	Changi International - SIN
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Frequently Asked Questions

All security professionals and airlines staff are required to return found items to the lost & found office. These items are securely managed through a technology-enabled database, ensuring every detail is recorded. Rest assured, anything you misplace is in safe hands

Getting lost item back from Airport and Airlines is much easier now. Directly contact the lost and found department or file an online claim now

Of course! When we locate your lost item, we request you to submit relevant documents to verify ownership.There are many fake claims daily. Once the verification is complete, we promptly return found item to you.

In most cases, commuters do not live near the airport. When this happens, we ship the found item to the address shared by user. The shipping cost is already included in the lost and found service fee.

Once you successfully report your lost item and complete the payment, we provide you with a unique User ID and Password to track the status of your lost item. You also get a dedicated account manager who regularly send you update about the search.

With an industry-leading 82% success rate, we specialized in locating lost items at airports and airlines. Our advanced technology, CCTV footage and public listing system maximize the chances of recovery. In the many event that we are unable to find your item, we guarantee a full refund. We have a no question ask refund policy for any reason

Airport and Airlines charges a penalty to return any properties found at their premises. Fee includes this penalty charges to the commuters. We use world leaders to process your payment.Payment systems used by Paypal are 128 bit secured. There is no chance of any misuse of your card

Testimonials

Stephanie Lo

I’m so thankful to ALF Inc. I got my lost bags back within hours of losing it. The website was quick and easy to use. Assistance was very professional and response time quick. Highly recommend!”

Lina Killeen

I lost my official laptop in the security check box while going to board a plane on Heathrow Airport. But found my laptop in only 2 days after reporting it on site

Sam Thomas

Forgot my iPad Mini in the seat pocket of an United Airlines Flight going to New York. After 10 days of disappointment from Airlines lost and found Department, I filed a claim to website and the result is my lost ipad mini is back in my hands. Cheers!!!.Highly recommended.

Tom Yong

Being a businessman, I am destined to travel a lot. Last week while I rushed to catch my flight, I happened to drop my iPad at Bangkok airport.My brother advised me to place my case here. Would you believe, I received my iPad unharmed within thirteen days. Connected with more than ten thousand different airports across the globe, their probing network does serve your needs in the most appropriate way :)

Neha Mishra

My Husband lost his wallet during the security check at Sky Harbour Airport… and noted it only by arriving at the hotel in New York .that was a shock.. because during traveling you have more documents in a wallet as at home. So have been so lucky to found your organisation with very very helpfull staff ! We will never forget this support !

How It Works

Here's what we are going to do on your behalf after you submit a claim so you can be reunited with your item.

As soon as

You submit a claim

Initiate a claim by providing details of the item and its last known location. A case file is established. The case is formed utilizing the information you’ve provided. Your case will be assigned to a skilled lost and found specialist who will be also your account manager.

We immediately

Start investigating

We analyze the information received from you and make sure that we have all the relevant data to speed up the search process. We conduct an in-depth search across all relevant local lost and found database. All pertinent locations are informed, we record reports and issue notifications to all relevant parties that could aid in locating your lost item.

On a regular basis

We provide updates

We maintain continuous contact with the relevant locations at Airport to provide you with timely updates about the status of your lost item inquiry. Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.

Finally

We find and organize retrieval

When finding your lost item, you will be promptly informed of its precise location. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.

We have associates all over the world

We work closely with thousand's of airports and airlines worldwide, using specialized knowledge to locate your belongings across all possible locations.