Malaysia Airlines Lost and Found

Lost something in Malaysia Airlines? File your lost report online. click here to report online

Malaysia Airlines Berhad (MAB) (Malay: Penerbangan Malaysia Berhad), formerly known as Malaysian Airline System (MAS) (Malay: Sistem Penerbangan Malaysia), branded as Malaysia Airlines is the flag carrier airline of Malaysia and a member of the oneworld airline alliance. (The MAS initials are still being kept by subsidiaries MAS Kargo and MAS Wings.) The company headquarters are located at Kuala Lumpur International Airport. In August 2014, the Malaysian government’s sovereign wealth fund Khazanah Nasional—which then owned 69.37% of the airline—announced its intention to purchase remaining ownership from minority shareholders and de-list the airline from Malaysia’s stock exchange, thereby renationalising the airline. It operates primarily from Kuala Lumpur International Airport and from secondary hubs in Kota Kinabalu and Kuching to destinations throughout Asia, Oceania, and Europe.

Malaysia Airlines owns two subsidiary airlines: Firefly and MASwings. Firefly operates scheduled flights from its two home bases Penang International Airport and Subang International Airport. The airline focuses on tertiary cities. MASwings focuses on inter-Borneo flights. Malaysia Airlines has a freighter fleet operated by sister company MASkargo, which manages freighter flights and aircraft cargo-hold capacity for all Malaysia Airlines’ passenger flights.

Malaysia Airlines traces its history to Malayan Airways Limited, which was founded in Singapore in the 1930s and flew its first commercial flight in 1947. It was then renamed as Malaysian Airways after the formation of the Malaysia in 1963. In 1966, after the separation of Singapore, the airline was renamed Malaysia–Singapore Airlines (MSA), before its assets were divided in 1972 to form two separate national airlines—Malaysian Airline System (MAS, since renamed as Malaysia Airlines) and Singapore Airlines.[4]

Despite numerous awards from the aviation industry, being crowned ‘The World’s 5-Star Airline’ by Skytrax multiple times (2009, 2012 and 2013)[5] and recognition from the World Travel Awards as ‘Asia’s Leading Airline’ (2010, 2011 and 2013),[4] the airline struggled to cut costs to cope with the rise of low-cost carriers in the region since the early 2000s.[6] In 2013, the airline initiated a turnaround plan after large losses beginning in 2011 and cut routes to prominent, but unprofitable, long-haul destinations, such as the Americas (Los Angeles and Buenos Aires) and South Africa.[7] Malaysia Airlines also began an internal restructuring and intended to sell units such as engineering and pilot training.[7]

Property Country Airport
Light Brown Leather Wallet United Kingdom London Heathrow - LHR
2 China passport in long black wallet Malaysia Kuala Lumpur International (Klia) - KUL
phillips mp3 player + earphones in a black pouch Malaysia Kuala Lumpur International (Klia) - KUL
Camera Fujifilm X-T1 in black camera bag Malaysia Kuala Lumpur International (Klia) - KUL
Glasses in soft case United Kingdom London Heathrow - LHR
iPhone Malaysia Kuala Lumpur International (Klia) - KUL
small grey address book with silver sticker on it New Zealand Auckland International - AKL
iPhone Malaysia Kuala Lumpur International (Klia) - KUL
sterling silver necklace Australia Perth International - PER
ipad mini Malaysia Langkawi International - LGK

Frequently Asked Questions

All security professionals and airlines staff are required to return found items to the lost & found office. These items are securely managed through a technology-enabled database, ensuring every detail is recorded. Rest assured, anything you misplace is in safe hands

Getting lost item back from Airport and Airlines is much easier now. Directly contact the lost and found department or file an online claim now

Of course! When we locate your lost item, we request you to submit relevant documents to verify ownership.There are many fake claims daily. Once the verification is complete, we promptly return found item to you.

In most cases, commuters do not live near the airport. When this happens, we ship the found item to the address shared by user. The shipping cost is already included in the lost and found service fee.

Once you successfully report your lost item and complete the payment, we provide you with a unique User ID and Password to track the status of your lost item. You also get a dedicated account manager who regularly send you update about the search.

With an industry-leading 82% success rate, we specialized in locating lost items at airports and airlines. Our advanced technology, CCTV footage and public listing system maximize the chances of recovery. In the many event that we are unable to find your item, we guarantee a full refund. We have a no question ask refund policy for any reason

Airport and Airlines charges a penalty to return any properties found at their premises. Fee includes this penalty charges to the commuters. We use world leaders to process your payment.Payment systems used by Paypal are 128 bit secured. There is no chance of any misuse of your card

Testimonials

How It Works

Here's what we are going to do on your behalf after you submit a claim so you can be reunited with your item.

1

As soon as

You submit a claim

Initiate a claim by providing details of the item and its last known location. A case file is established. The case is formed utilizing the information you’ve provided. Your case will be assigned to a skilled lost and found specialist who will be also your account manager.

2

We immediately

Start investigating

We analyze the information received from you and make sure that we have all the relevant data to speed up the search process. We conduct an in-depth search across all relevant local lost and found database. All pertinent locations are informed, we record reports and issue notifications to all relevant parties that could aid in locating your lost item.

3

On a regular basis

We provide updates

We maintain continuous contact with the relevant locations at Airport to provide you with timely updates about the status of your lost item inquiry. Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.

4

Finally

We find and organize retrieval

When finding your lost item, you will be promptly informed of its precise location. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.

We have associates all over the world

We work closely with thousand's of airports and airlines worldwide, using specialized knowledge to locate your belongings across all possible locations.