Lost Something at Hong Kong International - HKG Airport? Click here to file a claim
Official Contact Detail of Hong Kong International - HKG Airport Lost & Found Desk
Address:- Please visit lost and found office located at Room 5A005, Level 5
Phone Number:- +852 2182 2018
Email:- [email protected]
Operating Hour:- Lost & found office is operating between 07:00 - 23:59
Hong Kong International - HKG Airport Lost and Found
Total 274 Results Found
You may file a report for items that were:
- Lost or found inside HKG Airport terminals, waiting rooms, checkin counters, luggage checkin
- Misplaced anywhere on airport property
- Left behind within the last 30 days
Include clear details such as the concourse (T, A, B, C, D, E, or F), date, time window, and a description of the item. Photos or identifying features can help speed up matching.
Important: Items left onboard an aircraft must be reported directly to the airline (Delta, Southwest, or other carriers), as airlines manage inflight lost property independently from the airport.
What Happens After You File a Report?
Once your lost property report is submitted:
- Your report enters our database and is matched against found items
- Airport staff may contact you if a match is found
- You can check your claim status anytime through our tracking system
Most lost items at HKG Airport are turned in to the airport’s central lost and found office, though some may be held temporarily at individual concourses.
Common Items Lost at Hong Kong Airport
Travelers frequently report losing these items at Hong Kong Airport:
- Electronics: Phones, laptops, tablets, chargers, AirPods, headphones
- Travel Documents: Passports, boarding passes, IDs, credit cards
- Personal Items: Wallets, keys, jewelry, watches, eyeglasses
- Luggage: Carry-on bags, backpacks, laptop bags, jackets
- Medications: Prescription bottles, medical devices
Tips for Finding Lost Items at HKG Airport
- Act quickly – File your report within 24 hours if possible
- Be specific – Include exact concourse, location, time, and detailed description
- Check with the airline – If lost on the plane, contact Delta or your carrier directly
- Contact TSA – Items left at screening go to TSA lost & found
- File a police report – For valuable items, this creates documentation
For the fastest response, use our online reporting system to ensure your lost item report reaches the appropriate parties.
Frequently Asked Questions
All security professionals and HKG airport staff are required to return found items to the lost & found office. These items are securely managed through a technology-enabled database, ensuring every detail is recorded. Rest assured, anything you misplace is in safe hands
Getting lost item back from Airport and Airlines is much easier now. Directly contact the lost and found department or file an online claim now
Of course! When we locate your lost item, we request you to submit relevant documents to verify ownership.There are many fake claims daily. Once the verification is complete, we promptly return found item to you.
In most cases, commuters do not live near the airport. When this happens, we ship the found item to the address shared by user. The shipping cost is already included in the lost and found service fee upto 3000 miles.
Once you successfully report your lost item and complete the payment, we provide you with a unique User ID and Password to track the status of your lost item. You also get a dedicated account manager who regularly send you update about the search.
With an industry-leading 82% success rate, we specialized in locating lost items at airports and airlines. Our advanced technology, CCTV footage and public listing system maximize the chances of recovery. In the many event that we are unable to find your item, we guarantee a full refund. We have a no question ask refund policy for any reason
Airport and Airlines charges a penalty to return any properties found at their premises. Fee includes this penalty charges to the commuters. We use world leaders to process your payment.Payment systems used by Paypal are 128 bit secured. There is no chance of any misuse of your card
Testimonials
I’m so thankful to ALF Inc. I got my lost bags back within hours of losing it. The website was quick and easy to use. Assistance was very professional and response time quick. Highly recommend!”
Lina Killeen
I lost my official laptop in the security check box while going to board a plane on Heathrow Airport. But found my laptop in only 2 days after reporting it on site
Sam Thomas
Forgot my iPad Mini in the seat pocket of an United Airlines Flight going to New York. After 10 days of disappointment from Airlines lost and found Department, I filed a claim to website and the result is my lost ipad mini is back in my hands. Cheers!!!.Highly recommended.
Tom Yong
Being a businessman, I am destined to travel a lot. Last week while I rushed to catch my flight, I happened to drop my iPad at Bangkok airport.My brother advised me to place my case here. Would you believe, I received my iPad unharmed within thirteen days. Connected with more than ten thousand different airports across the globe, their probing network does serve your needs in the most appropriate way :)
Neha Mishra
My Husband lost his wallet during the security check at Sky Harbour Airport… and noted it only by arriving at the hotel in New York .that was a shock.. because during traveling you have more documents in a wallet as at home. So have been so lucky to found your organisation with very very helpfull staff ! We will never forget this support !
How It Works
Here's what we are going to do on your behalf after you submit a claim so you can be reunited with your item.
1
As soon as
You submit a claim
Initiate a claim by providing details of the item and its last known location. A case file is established. The case is formed utilizing the information you’ve provided. Your case will be assigned to a skilled lost and found specialist who will be also your account manager.
2
We immediately
Start investigating
We analyze the information received from you and make sure that we have all the relevant data to speed up the search process. We conduct an in-depth search across all relevant local lost and found database. All pertinent locations are informed, we record reports and issue notifications to all relevant parties that could aid in locating your lost item.
3
On a regular basis
We provide updates
We maintain continuous contact with the relevant locations at Airport to provide you with timely updates about the status of your lost item inquiry. Count on us for regular and punctual notifications regarding the ongoing search for your lost possession. You will be informed by frequent status updates on the progress of your lost item.
4
Finally
We find and organize retrieval
When finding your lost item, you will be promptly informed of its precise location. We manage the retrieval process in collaboration with you, arranging for pickup or shipping as needed. We handle all essential arrangements to facilitate the return of your lost item to you.
We have associates all over the world
We work closely with thousand's of airports and airlines worldwide, using specialized knowledge to locate your belongings across all possible locations.
